Study of Perceived Organizational Support, Perceived Organizational Training & Development, and Employee Retention: A Mediating Analysis of Workplace Behaviors

Abstract

Employees in every organization are considered a lifeblood, and retaining skilled and experienced employees can become a key to the success of organizations. This research aimed to investigate the healthcare sector to resolve the issues related to employee retention. In this regard, this research investigated perceived organizational support (POS), perceived training & development (PTAD), workplace behaviors (such as organizational citizenship behavior and organizational engagement), and employee retention. The study used cross-sectional and quantitative research design. The data was collected from doctors and paramedics working in privately owned hospitals in Sindh. A survey instrument was used to collect the primary data, and before collecting data, the face validity of the questionnaire was checked. This study is quantitative, so statistical techniques called descriptive statistics, correlation, and structural equation modeling (SEM) were implicated to justify research outcomes. This research shows a positive and significant impact of perceived organizational support and perceived training & development on employee retention. Moreover, the mediating mechanism of workplace behaviors further assessed this direct relationship. Consequently, it was also confirmed that workplace behaviors such as organizational citizenship behavior and organizational engagement mediate the relationship between perceived organizational support, perceived training & development and employee retention. Hence, the study has observed the missing causal effect of workplace behaviors as mediators. The research model was supported by the theatrical underpinning of the conservation of resource theory and contributed to the results regarding deductive reasoning. Lastly, this research's results will benefit policymakers in Sindh's healthcare sector by helping them develop employee retention strategies.